There is only one boss. The Customer

Posted by on January 5, 2012 No comments

“There is only one boss. The Customer. And he can fire everybody in the company from the Chairman on down simply by spending his money somewhere else.” – Sam Walton If this is the first time you’ve read Mr. Walton’s …

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All roads lead to your Customers

Posted by on January 3, 2012 No comments

Ah, the new year. With so much focus on actions we’ve planned to improve our organizations, let’s not forget the key piece…When you reach the document that depicts a visual model of what your organization “looks” like, don’t forget to …

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There’s no need to create Processes; they already exist.

Posted by on July 12, 2011 2 comments

Avoid putting together a team to “create” a Process. Why? There’s an underlying assumption: the Process does not exist. Digging deeper: If these Processes need to be created, then how is work actually being accomplished in our organizations? Apparently products …

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